Terms of Service

1. Acceptance of Terms

By visiting our website or purchasing products from us, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Exchange Policy.

2. Eligibility

By using our website, you confirm that:

• You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
• The information you provide is accurate and complete.

3. Products & Pricing

• All jewellery displayed on our website is subject to availability.
• We strive to ensure accurate product descriptions, weights, images, and prices. Minor variations in colour, finish, or weight may occur due to photography and craftsmanship.
• Prices are subject to change without prior notice.

4. Orders

• We reserve the right to accept or reject any order at our sole discretion.
• An order is confirmed only after successful payment and confirmation from our side.
• In case of pricing errors or stock unavailability, we may cancel the order and issue a full refund.

5. Payments

We accept secure online payments through trusted payment gateway providers. Saanvi Silver does not store your debit/credit card or banking details.

6. Shipping & Delivery

Orders are shipped as per our Shipping Policy. Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

7. Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Exchange Policy. Please review that policy before making a purchase.

8. Product Care

Silver jewellery requires proper care to maintain its shine. We recommend storing jewellery in a dry place, avoiding contact with chemicals, perfumes, and moisture, and cleaning it with a soft cloth.

9. Intellectual Property

All content on this website, including text, images, logos, graphics, product descriptions, and designs, is the property of Saanvi Silver and may not be copied, reproduced, or used without prior written permission.

10. User Conduct

You agree not to:

• Use the website for any unlawful purpose.
• Attempt to hack, damage, or interfere with the website.
• Submit false or misleading information.
• Copy or misuse website content.

11. Limitation of Liability

Saanvi Silver shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, except where required by applicable law.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

13. Governing Law

These Terms of Service shall be governed by the laws of India. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts in Mathura, Uttar Pradesh.

14. Changes to These Terms

Saanvi Silver reserves the right to update or modify these Terms of Service at any time without prior notice. Updated terms will be posted on this page with the revised effective date.